Terms and Conditions

LB Himalaya Ltd offers a Free Delivery service to houses within a 3 mile radius of our location, as long as your order is over £15.00 in value. If you are not in one of our delivery areas, a message will appear on-screen notifying you.

Payment

Our delivery drivers only carry up to £10 in change. Your payment must be in £ sterling.

We accept the following forms of payment:

  • Cash
  • PayPal
  • Credit / Charge cards: Visa and Mastercard are accepted
  • Debit Cards, such as Delta or Switch are accepted

Upon submitting your order details, you are making an offer to us to purchase the item(s) you have specified in your order form. We reserve the right to refuse your offer should it be necessary.

In the event of LB Himalaya Ltd needing to issue a refund we will endeavour to credit your account within 7 – 10 working days.

Ordering & Cancellation of orders

Your Order Confirmation is a record of our agreement to deliver the products ordered and paid for in full. If someone else made the Booking on your behalf, you agree that such person acted as your agent.

Amendments to the order or delivery time can be made no later than 45 mins prior to the start of the delivery window booked.

Amendments to the content of your order can be made up to 45 minutes before the delivery window begins. Amends to the order must be made by phoning LB Himalaya Ltd direct on 01525 376 596 or 01525 381 634. Your initial payment will be cancelled and a new payment raised.

The delivery time slot may be altered up to 45 minutes before the start of your order window. The order can only be changed to a new time slot if it is available.

Orders may be cancelled in full up to 45 minutes before the start of the delivery window selected. We will endeavour to issue a refund to your credit card account within 7-10 working days.

Cancellations within 45 minutes of the start of the delivery window will be charged in full.

Products

Orders are subject to availability. LB Himalaya Ltd will offer an alternative for any out-of-stock item.

Although every care is taken, some products may contain nuts.

Minimum order value

Minimum order value of £15.00 applies for delivery. You will be notified at checkout if your order is below the minimum value and delivery is selected.

Delivery and collection times

Our goal is to provide the best delivery service in the area which includes an excellent reputation for on-time delivery. Unfortunately things don’t always go to plan and factors, such as, weather, staff illness and traffic occasionally prevents us from achieving this.

Collection orders are ready in store within 45 minutes

Latest Order Time

We are unable to accept orders for either delivery or collection less than 60 minutes before the stated closing time. We would also respectfully advise customers who are collecting their orders that we will be unable to serve them should you not arrive at the store prior to closing time. Should you have any questions, please call the store and speak to the duty manager.

Product Imagery

All images used are for illustrative purposes only. Individual features such as ingredients, colour and other food / drink items may vary. All images are intended to give a general indication of the finished product only and should not be used for purchase purposes. Please refer to product description for details of specific products. All images are not intended to form any part of any contract.